RTS announces end of RTS On Demand; other service changes
Marcus Chen
Marcus Chen
Senior Reporter · Irondequoit, NY
With a Bachelor's in Business Administration from the University of Rochester, Marcus has spent over a decade covering local business trends and economic developments for WXXI News. His analytical approach has made him a go-to source for understanding local market dynamics.
More from Marcus →Senior Reporter · Wednesday, November 4, 2026 at 2:58 PM · 1 min read
ROCHESTER, N.Y. (WROC) — On Wednesday, Regional Transit Service (RTS) announced several service changes in the Rochester area. The transportation company says it will eliminate RTS on Demand in Monroe County, citing high costs, inefficiency, unreliability, and low customer use. The service reportedly cost the company 6.5 times more per customer than regular bus routes. [...]